Returns & Exchanges

At Bear Trail Bikes, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused equipment and apparel in original packaging. Whether the fit isn't right or you've changed your mind, our goal is to get you back on the trail as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and any protective padding is included to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the gear for quality assurance, we will process your refund or ship your exchange within 3-5 business days.